Technical Account Manager

About the Role: Responsible to manage, oversee, and address technical needs for clients / customers along with promoting a positive vision for the organization.Location: ChennaiWhat you'll be Responsible for?- Managing the existing key accounts - Investigate and solve complex and long overdue problems faced by customer and forwarded by the customer support desk - Manage escalated customer complaints her major incidents - Collaborate and work with internal teams for escalations or critical issues and extend support to retain the customer business - Responsible to maintain accurate records of discussions or correspondence with customers - Analyze statistics and other data to determine the level of customer service being provided by the organization - To build and grow good client relationship to ensure retention and business growth. - To liaise with internal teams to ensure resource availability for on-time project delivery - To maximize revenue from existing accounts and develop new accounts within current clients - Collaborate with internal business teams to discuss on possible improvements to customer service - Conduct regular review meetings with customers to discuss on issues - Prepare weekly MIS including project status reportWhat You'd have?- 4-5 years of experience in Customer Support, Technical Account Management. Preferably from Telecom, IT - Engineering Graduate in Computer Science or Electronics - Proactive, Self-Motivated - Analytical mindset to solve issues with focus on client/customer requirement - Takes initiative and accountability - Team Player and actively engage and contribute in the team - Ability to manage timelines effectively - Must have attention to detail - Flexible to work in 24x7 environment - Excellent communication in English (written & verbal) and interpersonal skillsWhy join us?Impactful Work: Play a pivotal role in safeguarding Karix's assets, data, and reputation in the industry.Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development.Innovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated.Karix is an equal opportunity employer. We champion diversity and are committed to creating an inclusive environment for all employees

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