Director - Engagement Delivery Partner - Manufacturing Domain || Global MNC || Hyderabad & Chennai

Job Title: Engagement Delivery Partner – Director LevelLocations: Chennai We are looking for a highly experienced Delivery Leader to own end-to-end delivery for strategic accounts, with a focus on multi-service line solutions, customer satisfaction, and profitable growth. You will act as the single point-of-contact for delivery, working closely in a 2-in-a-box model with the Client Partner to manage escalations, SLAs, and client engagementsKey Responsibilities:Partner with the Client Partner to make joint decisions on revenue, margins, and strategic account priorities.Own end-to-end delivery accountability, ensuring quality, cost efficiency, and client satisfaction.Decide on multi-service line solutions, including final bid estimations and solution reviews.Drive delivery efficiencies and ensure monthly C-Margin forecast submissions.Establish cost of delivery, budgets, success metrics, and transformation roadmaps.Engage client stakeholders for delivery reviews and issue resolution.Co-own project reporting, margin maintenance, revenue growth, NPS score, and profitability programs.Hold veto rights for escalations on technical solutions, staffing, contractual terms, and margin-impacting decisions.Key Competencies:Functional/Practice Knowledge: Expertise in project management, user-centric design, and actionable roadmap creation.Technical Prowess: Ability to integrate practice offerings to address client needs and develop proof-of-concepts.Industry Knowledge: Deep understanding of global IT services and outsourcing.Commercial Acumen: Evaluate sales opportunities and qualify leads effectively.Executive Presence: Strong communication skills, able to lead and influence at executive levels.Relationship Management: Skilled at aligning stakeholders, mediating conflicts, and managing executive relationships.Leadership Experience: Proven ability to lead large global teams, manage budgets, talent, and business operations.Experience Requirements:18+ years in IT Services (functional/technology area).5+ years managing programs involving multiple service lines, ideally in Manufacturing. 5+ years of P&L oversight and operational management.10+ years of client management and onsite experience.Senior leadership experience managing large global teams, with a track record of leveraging organizational capabilities to support offers and solutions.If you are a strategic thinker with proven global delivery leadership experience and a passion for client success, we’d love to hear from you!For more details feel free to reach us at dhwani@.

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