IT Infrastructure Level Support

Role Overview- Position: Infrastructure Support Engineer (Japanese Bilingual) - Language Requirement: JLPT N3 Certification (Mandatory)Key Responsibilities- Infrastructure Operations: Monitor and maintain server health, ensuring high availability of Windows and Linux environments. - VDI Management: Provide hands-on support for Citrix VDI environments, including session management and troubleshooting connectivity issues. - Network & Cloud Support: Assist in basic networking tasks (VLANs, DNS, DHCP) and manage cloud-based resources (AWS/Azure/GCP) as per operational requirements. - Bilingual Communication: Act as the primary technical point of contact for Japanese clients, translating complex technical issues into clear Japanese (verbal and written). - End-User Computing (EUC): Resolve escalated technical issues related to desktops, laptops, and peripheral devices for global users. - Incident Management: Follow ITIL processes to log, track, and resolve incidents within defined SLAs, participating in bridge calls for critical outages.Technical Qualifications- Mandatory: JLPT N3 (or higher) with the ability to communicate technical concepts effectively in Japanese. - OS Expertise: Strong hands-on experience with Windows Server administration and/or Linux/Unix commands. - Virtualization: Prior exposure to Citrix, VMware, or similar VDI solutions. - Networking: Fundamental understanding of TCP/IP, Routing, and Switching. - Tools: Experience with infrastructure monitoring tools (e.g., Zabbix, Nagios, Splunk) and ITSM tools like ServiceNow.

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