Senior Desktop Engineer - Chennai - contractor in USD

For an international project in Chennai, we are urgently looking for a Senior Desktop Engineer with knowledge of scripting using Visual Studio .Net, VBScript, PowerShell, WMI & ADSI with VB/J script. Experience with Windows debugging, scripting (PowerShell) and programming (C#) technologies is a must.We are looking for a motivated contractor. Candidates need to be fluent in English.Tasks and responsibilities:Proven experience as a seasoned Systems Administrator of Windows 11 client/server and Microsoft 365 SaaS solution and applications such as Word, Excel, PowerPoint, Outlook, OneDrive, Viva, Teams and Cisco WebEx to maintain stable and effective desktop platform;Experience with Windows debugging, scripting (PowerShell) and programming (C#) technologies is a must;Broad understanding of operating systems, their basic construct and main characteristics. In-depth Windows experience along with Microsoft Graph calls is a must;Strong familiarity with systems administration disciplines like capacity planning, performance analysis, troubleshooting, trend analysis, etc. in enterprise environments;Implementation of procedures-based solutions to support and monitor the effective operations of an element(s) of the infrastructure;Broad understanding of network models and protocols is a plus;Good understanding of Microsoft Active Directory/Entra ID administration, as it relates to supporting Group Policies, Configuration Profiles and login scripts.Perform troubleshooting for incidents that require software and network forensic analysis, driver crashes in close collaboration with other ITS client services teams;Ensure that World Bank Group policies, procedures and standards are followed.Knowledge of scripting using Visual Studio .Net, VBScript, PowerShell, WMI & ADSI with VB/J script;Good understanding of internet protocols (TCP/IP, DNS, LDAP, XML), Windows Networks (Active Directory, WINS, NETBIOS, NDIS), and Network Security;Document detailed incident & problem analysis for major system disruptions;Profile:Bachelor or Master degree;+5 years of related experience related to desktop OS platform engineering and proven experience with installation, configuration, operational support and in-depth troubleshooting of following products:Windows 11 OSD/OEM RTP (Ready Image To Provision) (Operating System Deployment);Windows Kernel level debugging, Automation of tasks using PowerShell scripting and C#;SCCM/Intune for Windows;Microsoft 365 Suite.Modern Browsers like Edge/Chrome;Entra ID / Active Directory User & Computer Management and GPOs;Splunk or other event log collection and analysis;Strong interpersonal skills, positive attitude, and flexibility to work effectively in a team-oriented and multi-cultural environment;Ability to adequately plan and prioritize own work and teamwork while resolving competing demands;Ability to effectively apply creative and practical problem-solving skills on a regular basis;Strong project management capabilities demonstrated through experience managing IT projects;Certification in ITIL V3 Foundation in Service Management is a plus;Experience with developing, implementing, and leading adoption of ITIL and Safe Agile best practices in project, service and infrastructure management is desirable;Fluent in English;

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