Network Zscaler SME

Role - Network Zscaler SMEYears of Experience - 7 to 12 yearsLocation - Hyderabad & Chennai- Perform initial configuration and setup of the cloud (Internet Access, Private Access, digital experience, SAML, add-ons, etc.), specifically ZScaler. - Assist with various implementation projects as they relate to Azure, Intune, Office 365, and application cloud migrations. - Investigate and apply Zscaler best practices. - Day to day administration of the ZScaler tool. - Document Zscaler standard operating procedures and protocols. - Create Zscaler dashboards and reports to monitor and ensure SASE health. - Coordinate and leverage threat intelligence to prevent and remediate vulnerabilities and threats. - Receive and fulfill technical work assignments via ServiceNow - Fulfill policy requests to fine tune operations of the zscaler following Standard Operating Procedures. - Monitor, troubleshoot and resolve user experience issues and provide remediation recommendations. - Assist other system and security engineers in optimizing policies and user configuration. - Reply to all customer inquiries within the required SLA and MTTR. - Document issues and escalate to next tier or vendor support, as necessary. - Monitor systems consoles and remediate alerts. - Perform policy administration for web proxies, URL filtering, secure web gateway, and data loss prevention. - Integration with Microsoft products like Azure Active Directory and Microsoft Conditional Access Policies. - Zero Trust awareness and experience a plus. - Zero trust certifications a plus. - Vendor certifications a plus. - Zscaler implementation experience is required. - Experience in the development of security policies for: - Firewalls - Secure Web Gateway - Web Proxy - Data Loss Prevention - Anti-virus

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