SMO – Service Asset and Configuration Manager

Role - SMO – Service Asset and Configuration ManagerYears of Experience - 7 to 12 yearsLocation - Pune & Chennai- Hands On in ServiceNow Asset and Configuration Management Module - Knowledge and experience of Service Management/Operation process and its environment. - Knowledge of the ITIL framework as well as high level of IT technical competence. - Experience in CSDM & Service Mapping. - Basic knowledge of Application Lifecycle and Environments. - Excellent verbal and written communication capabilities and the ability to interact and influence at all levels of the organization/project. - Knowledge on Planning & Forecasting. - ITIL foundation, ITIL intermediate- Service Design (SD) Planning - Knowledge and experience of Agile / Lean / Six sigma methodologies and their application - ITIL certified - Govern end to end lifecycle of all Asset/CI’s - Assist the SACM process owner with process enhancements & Changes and CMDB and configuration item scope definition - Help to define and maintain CI attributes - Execute CI identification activities to coordinate and manage compliance to CI identification/registration procedures - Perform verification and audit activities to ensure that changes to the CMDB data are recorded and authorized - Maintaining of high level of correctness, completeness and compliance of Assets & CIs - Co-ordinate and deliver SACM training, best practice advice and guidance - Perform any other tasks that organization or process owner required

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