Operations Manager- Insurance (Property and Casualty, Non-Life Insurance)

Job Responsibilities:- Managing a team of ~100 resources & 6-8 team leads supporting Insurance Back office operations. - Team Management and Leadership - Responsible for SLA Management, Issue Management and Reporting. - Maintaining high standards for product or service quality is crucial. Implement quality control measures to ensure zero defects. - Client Cadence – Daily, Weekly and Monthly - Client and HCL leadership Governance meetings - Team Management – coaching, feedback, performance assessment - Able to work collaboratively across all teams, identifying best practices and process efficiencies. - Shall be responsible for the overall performance of the Process and the team members. - Aptitude for preparing process reports on monthly/quarterly/annually basis. - Experienced working with external and internal auditors - Assists management with hiring processes and provide regular developmental feedback and guide team members through their career development process. - Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks. - Effective performance management, shrinkage & attrition management directly proportionate to the health of the business. - Drive & execute process improvements, automation across the scope of work. - Accountable for accurate and timely execution of required control checks. Drives compliance with established controls operating guidelines and KPI’s.Key Competencies- 14-16 years’ experience in Insurance operations with at least 8-10 years in Insurance (Non-Life) operations. - Core domain knowledge and expertise in Property and Casualty insurance – auto, property, umbrella, commercial, etc. (US geo preferred) - Relevant experience in managerial roles in service delivery, people management and process optimization. - Ensure delivery per customer expectation along with meeting defined SLA and ensure customer delight. - Hands on experience in managing operations establishing current state, gap analysis and implement improvement plans. - Understanding overall Disputes lifecycle and implementing overall program plan for service delivery improvement and cost optimization. - Excellent interpersonal. MS Office and presentation skills. - Excellent written and oral communication skills in English is a must. - Willingness to work in Night shifts is a must.

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