Payroll-Transition Manager

Role Summary- Understand the customer process & success fully Transition the same to the outsourced - Clearly define a project's objectives, scope & deliverables - Estimate and plan personnel, equipment and financial resources - Develop meaningful and workable project plans - Handle conflict and change management effectively - Identify, communicate and manage the risks associated with the project - Regularly and professionally report project activities, deliverables and milestones to management - Manage transition cost - Have to maintain day to day working relationship with all support functions, stakeholders and leadership teamJob Description:-Knowledge &Skills :- Knowledge of BPS Industry and Practices (Must Have) - Project Management Tools & Techniques, PMP,Prince II (Preferred) - Knowledge and application experience of BPO Transition frameworks (Must Have) - Exposure to business process Quality Management framework, ex. Agile, Six Sigma or LEAN (Preferred) - Proficiency in MS office tools like Project, Excel, Visio, PowerPoint & Word (Must Have) - In-depth knowledge of technology solutions related to BPS solutions aroundimaging and workflow (Preferred)- Good written and verbal communication skills (Must Have) - Willingness to work in flexible shifts and more often in Night shifts to interactwith Client teams based in global locations.(Must Have)- Possesses Passport (Must Have) & US/UK/Schengen VISA (Preferred) asjob involves extensive travel and extended stay away from home country..Transition Ownership:- Creates an effective project team with appropriate team composition - Ensures required resources are arranged for transition-related trainingdelivery- Escalation Management-Interacts with stakeholders in infrastructureservices, administration, etc to ensure appropriate connectivity and softwareinstallation, hardware and such other resources / logistics- Monitors through effective dashboards the overall functioning of processes,identifies improvement areas and implementing adequate measures tomaximize customer satisfaction levels during the transition phase- Monitors Voice of Customer as captured during transition phases - Ensure business operational design are reviewed and appropriatemeasurement systems are put in place to capture operational metrics- Serves as the point of escalation for customers in transition-related matters(related to methodology validation, transition milestones, staffing, training,etc.)- Ensure the process through transition, piloting and finally handing over toservice delivery

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