HCL is hiring for Team Leader with US Healthcare Experience

HCL is hiring for Team Leader with US Healthcare ExperienceLocation: ChennaiShift :US shiftESSENTIAL RESPONSIBILITIES:- Experience in the Health Care domain with RCM, Denial Management and collection - Knowledge on Insurance Collections is Mandatory - Handling Clients from End to end for a better process flow. - Responsible for the day-to-day management of 15 – 25 front level employees - Adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfaction - Minimize errors/feedback and increase first touch resolution through effective coaching, support, supplemental training and understanding of departmental procedures to maximize utilization of resources - Provide feedback on performance, monitoring attendance, leave requests, ensure accuracy of hours worked and adherence to company policies and procedures - Recommend and/or make decisions in personnel related matters (Attrition, disciplinary actions, and terminations). - Assist with attendance documentation, weekly timesheet validation and schedule adherence. - Monitor and adjust staffing levels to ensure service levels are being met with continued focus on exceeding performance requirements. - Act as point of contact for escalated account issues or problems that occur by directly responding to escalated calls from customers - Timely response to mailsFORMAL EDUCATION AND EXPERIENCE- Bachelor’s degree in any stream and progressive work experience in Healthcare RCM, Billing and Collection - 5-10 years of over experienceIf the above role matches your profile, please share your updated resume to yuvapriya.b@ along with following detailsT.Exp:R.Exp:CCTC:ECTC:Notice period:

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