Assistant Housekeeping Manager

Job Description: Should have an eye for detail and the ability to effectively deal with guests, other departments, and housekeeping staff. Obtain a list of vacant rooms to be cleaned immediately & list of prospective checkouts or discharges to prepare work assignments. Assigns team members their duties, and inspects work for conformance to prescribed standards of cleanliness. Prepares and distributes the Room assignment sheet and floor keys to room boys. Maintain clear and efficient communication and coordination with the Front Office and other departments of the hotel. Schedules the cleaning of the room carpets, upholstery, and draperies as needed, along with deep cleaning projects and window cleaning as necessary. Schedules cleaning for lobby areas, public restrooms, telephone areas, hallways, entrances, and elevators. Provides support to the Executive Housekeeper in all areas of a Housekeeping operation, such as staff training, coaching, and counseling, and also enforces the hotel’s standard operating procedures. Maintain high quality of housekeeping standards in 1) the guest rooms 2) linens and uniforms 3) lost and found procedures 4) laundry and 5) public area. Review outside laundry facility servicing to ensure quality, undamaged linens, and consistent delivery, keeping in mind the budgetary guidelines. Coordinate with vendors eg: Pest control, Laundry services, and other outsourcing services. Attend to any guest complaints and take service recovery measures if required. Review the housekeeping points on the guest feedback forms, take action on guest complaints, and also share guest compliments with staff members. Prepare annual housekeeping budget.Education:Degree or Diploma in Hotel management or equivalent.Experience : Minimum 2 years of housekeeping experience in a Executive capacity with good communication skills. Should have experience in hotels.

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