Five Star Hotel FacilityAnswer incoming calls for in-room dining orders in a polite and professional mannerTake accurate food and beverage orders and input them into the system (POS/PMS)Suggest menu items, upsell specials, and promote hotel offeringsCommunicate order details clearly to the kitchen and service teamEnsure timely delivery coordination with IRD staffHandle guest inquiries regarding menu, dietary requirements, and preparation timeMonitor order status and follow up to ensure guest satisfactionHandle billing procedures and ensure correct posting to guest accountsResolve guest complaints or escalate issues when necessaryMaintain cleanliness and organization of the order-taking area