ForeScout NAC Engineer

ForeScout NAC L2 Engineer -Role Type: Contract (Extension, project is confirmed for 5 years + Extension)Shift Details: Onsite/On-Premises, 5 Days/ RotationalEducation Criteria: MCA OR BE/B.Tech in Electrical/Electronics/CS/IT(BCA / BSC / MSC / Other Streams such as Mechanical not considered).Certification: At least one Security certification, PMP/ITIL Expert/CISA/CISM/CISSP OR Tool-Based Certification, should be completed within 30 days of onboarding.Job responsibilities- Expert level Administration experience and knowledge in Forescout NAC - Monitors client infrastructure and solutions. - Identifies problems and errors prior to or when they occur. - Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction - Investigates first line incidents assigned and identifies the root cause of incidents and problems - Provides telephonic or chat support to clients when required - Schedules maintenance activity windows for patching and configuration changes - Follows the required handover procedures for shift changes to ensure service continuity - Reports and escalates incidents where necessary - Ensures the efficient and comprehensive resolutions of incidents and requests - Updates existing knowledge articles or create new ones - Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities - May also contribute to / support on project work as and when required - May work on implementing and delivering Disaster Recovery functions and tests

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