Learning and Development Coordinator

About the Role: Junior Trainer – Soft Skills and Process SME will support the Learning &Organizational Development (L& OD) team by delivering engaging training sessions focused on communication, teamwork, emotional intelligence, and other essential interpersonal skills. This role is ideal for early-career professionals passionate about facilitation, coaching, and helping employees grow in their personal and professional effectiveness. Key Responsibilities Conduct interactive training sessions on soft skills (e.g., campus to Corp., Communication, collaboration, conflict resolution, adaptability etc.). Assist Senior Trainers/Leads in preparing training materials, role-play exercises, and case studies. Facilitate small group discussions, workshops, and practice drills to reinforce learning. Provide feedback and coaching to participants during sessions. Gather participant feedback and contribute to evaluation reports for continuous improvement. As an SME learn the Process, listen to recorded calls, check Health Coach’s Patient Management records- evaluate, provide feedback, conduct refresher trainings Qualifications Bachelor’s degree in Human Resources, Psychology, Education, or related field. 1–2 years of experience in training, facilitation, or coaching (internships or project work acceptable). Advanced knowledge of English both written and verbal-with a neutral accent Strong communication and presentation skills. Ability to engage diverse groups and create a positive learning environment. Familiarity with adult learning principles and interactive training methods. Basic knowledge of digital learning tools (LMS, virtual platforms like MS Teams/Zoom). Desired Competencies Empathy and active listening Confidence in public speaking Team collaboration and adaptability Growth mindset and willingness to learn from feedback Creativity in designing engaging activities

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