Google Workspace

Role - Google workspace Location - Chennai, Indore Exp - 4-10 Must-Have · Excellent Comm skill (verbal /Written) · Typing skill (typing skills (Min 60 to 80 WPM)) · Troubleshooting Experience: diagnosing, and resolving complex issues with SOP documents · Support Experience: Familiarity with support methodologies, case lifecycles, and analytical skills for breaking down issues. · Knowledge on any Ticketing tool, ITIL knowledge. Good-to-Have · Exp 6+ months of experience in infra, Storage, Service Desk · Knowledge and hands on experience on Google products. (Gmail, Callender, Meet, drive, Docs, Sheet, Slides, Gemini app, Notebook LLM, Keep, Sites, Forms, App sheet) · Google Workspace Administrator certification it would be great advantage. Expectations from the Role 1 Response, diagnosis, resolution and tracking by phone, email, chat of customer support queries 2 Maintain response and resolution speed as defined by Service Level Objective (“SLO/s”) 3 Keep high customer satisfaction scores and follow quality standards in 90% of cases 4 Use existing knowledge base to provide a customer facing root cause assessment; and 5 Provide customer facing bug progress summary using available tools and platforms.

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