Customer Support Executive - International Call Centre - Chennai

Only Chennai candidates can apply Job description Role & responsibilities Customer Support Manage inbound/outbound international calls, resolve queries, provide accurate information, and ensure first-call resolution. Service Excellence Deliver high-quality support ensuring SLAs such as call handling time, response time, and customer satisfaction are met. Issue Resolution Troubleshoot customer problems efficiently and escalate unresolved cases to higher-level support teams. Compliance & Process Adherence Follow all company policies, quality guidelines, and compliance standards while interacting with international customers. Reporting & Documentation Maintain proper call logs, update customer records in CRM systems, and track issues until closure. Collaboration – Coordinate with internal teams to provide seamless customer experience and improve service delivery. Continuous Improvement – Participate in training and upskilling programs to enhance communication and process knowledge. Preferred candidate profile Looking for 1+ yrs of experience in international voice process. Immediate Joiners only can apply. Candidate should open for rotational night shifts and rotational week off. Graduate/Undergraduate in any discipline. Excellent communication skills in English (verbal & written) with neutral accent. Strong interpersonal, problem-solving, and active listening skills. Ability to work in night shifts as per process requirement. Basic computer knowledge (MS Office, typing skills, CRM tools). Prior experience in International Voice Process / BPO preferred. Ability to work under pressure and meet SLA deadlines. Interested candidate and immediate Joiners only can share updated resume to

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