Site Supervisor

About GoKhana: GoKhana is a digital cafeteria management solution aimed at transforming the corporate cafeteria experience. We partner with companies and food vendors to enable seamless, tech-driven dining operations that improve efficiency, transparency, and satisfaction for all stakeholders. Job Summary: The Site Supervisor will be responsible for the day-to-day operations of the cafeteria/site, ensuring efficient execution of services, maintaining hygiene standards, managing vendor staff, and delivering a superior customer experience to corporate clients and users. Key Responsibilities: Oversee daily cafeteria/site operations and ensure smooth functioning as per GoKhana’s SOPs. Act as the single point of contact between GoKhana, client administration, and food vendors. Monitor food preparation, service timelines, portion control, and presentation. Ensure hygiene, cleanliness, and safety protocols are followed at all times. Handle user escalations, feedback, and complaints promptly and professionally. Maintain inventory logs, daily sales reports, and reconcile POS data with backend systems. Conduct regular audits and share site performance updates with the central team. Manage attendance and discipline of vendor staff at the site. Coordinate with the GoKhana tech team for app issues, device support, and updates. Support events, menu changes, and promotions on-site. Requirements: Minimum 2–4 years of experience in cafeteria, hospitality, or food service operations. Graduate in Hotel Management / Hospitality preferred (not mandatory). Strong interpersonal and communication skills. Hands-on experience with POS machines and basic tech apps. Ability to multitask and manage time efficiently. Willingness to work flexible hours, including weekends or shifts if required. Basic understanding of food safety and hygiene norms. Working Conditions: Full-time, on-site position. Uniform and training will be provided.

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