Automation Model SME

Established in 1986, Sutherland is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle. As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 30+ years. About the Role We are seeking an experienced Automation Model SME (SME) to lead and support the development, implementation, and optimization of AI/ML-driven solutions. The ideal candidate will have deep expertise in artificial intelligence and machine learning, with a strong ability to collaborate with cross-functional teams, mentor junior staff, and drive innovation in complex projects. Responsibilities AI/ML Solution Development: Design and implement AI/ML models for predictive analytics, process automation, and optimization. Oversee the lifecycle of machine learning projects, from ideation to deployment. Technical Leadership: Provide strategic guidance on AI/ML technologies, frameworks, and best practices. Collaborate with stakeholders to align technical solutions with business objectives. Content and Process Support: Work closely with trainers to prepare technical content for AI training programs. Assist in defining technical process flows and ensure seamless knowledge

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