Program Manager

Total Years of Experience : 9 to 13 years Relevant Experience : 5 years (Program Manager) Location: Chennai/Mumbai Mode: Hybrid Roles and Responsibility Serve as the strategic lead for the Managed Services function, ensuring alignment of staffing operations with business priorities and growth objectives. Act as the primary point of contact for Practice Groups (PGs), Operating Groups (OGs), and People & Culture (P&C), and engage business leaders to identify and structure global delivery needs within Managed Services, proactively manage expectations, and deliver high levels of stakeholder satisfaction. Manage global delivery teams, ensuring seamless coordination between global resources and onshore stakeholders with a focus on SLA adherence and service excellence. Build strong relationships with PG/OG Leaders, lead governance meetings, and ensure transparency through structured reporting and communication. Own program-level financials, including budgeting and forecasting, and drive efficiencies and enable service growth through renewals and scope expansions. Leverage technology expertise — driving innovation, continuous improvement and value. Collaborate closely with Talent Acquisition, People Experience and Resource Management Teams to ensure alignment between hiring plans, onboarding, and staffing strategies. Contribute to workforce planning and forecasting efforts in partnership with Finance and Business Operations. Perform additional duties as assigned in support of MGT’s global growth and talent strategy. Expectations: Bachelor’s degree from an accredited institution; advanced degree in Business, Human Resources, or related field is a plus. 10+ years of experience in staffing/resource management, workforce planning, or a related operational leadership role, preferably in a consulting, professional services, or global delivery environment. Proven ability to lead a staffing function, including managing budgets, performance metrics, and global resource pools. Strong understanding of project-based resourcing, utilization strategies, and cost optimization models. Excellent stakeholder management skills, with the ability to build strong relationships and influence across all levels of the organization. Exceptional analytical skills, with experience in creating dashboards, tracking key performance indicators, and providing actionable insights. High proficiency with Microsoft Excel (pivot tables, VLOOKUPs, data modeling), PowerPoint, and collaboration tools such as Microsoft Teams. Demonstrated ability to manage multiple priorities and complex workflows in a fast-paced, high-growth environment. Excellent written and verbal communication skills, with experience presenting to senior leadership. Comfortable working across time zones and occasionally outside standard business hours to support global operations.

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