Customer Support Specialist

About Klenty Klenty is the #1 Sales Engagement Software that helps sales teams send personalized emails & automated follow-ups at scale. We're an Outbound Sales Automation tool for inside sales teams to prospect, outreach, and follow up at scale, serving over 5000+ fast-growing sales teams globally. What You'll Do Lead customer support initiatives for US-based enterprise and SMB clients Handle complex technical queries and provide advanced troubleshooting Train and mentor junior team members and interns Develop support processes and documentation to improve customer experience Collaborate with engineering teams to resolve product issues What We're Looking For 2-4 years of customer support experience, preferably in SaaS/technology/healthcare companies (Any Graduate - preferably from BSc Pharma, BSc,Biotech) Passion for working with a high-performing team that drives results Expert-level English communication skills Experience with CRM tools (Salesforce, Pipedrive, etc.) preferred Proven track record of exceeding customer satisfaction metrics Comfortable working night shifts to support US time zones Perks & Benefits Excellent SaaS exposure - Deep dive into sales engagement technology Competitive salary with performance bonuses Night shift allowance Professional development opportunities Leadership and mentoring responsibilities Stock options and career advancement paths Ready to take your support career to the next level? Apply now!

Created: 2025-08-05