Design Operations Manager

JD for Manager / Dy. Manager Operations :* Own delivery performance against customer SLAs (TAT %, backlog/WIPcontrol, schedule adherence) and drive corrective actions to sustainservice levels.* Build and run robust shift planning and capacity management:staffing, productivity targets, skill matrix deployment, and contingencycoverage for demand spikes.* Ensure uninterrupted production readiness: workstations/softwareavailability, operational handoffs, escalation routes, and cross-teamcoordination with IT and support functions.* Establish a daily management system (tier huddles, visual controls,and escalation protocol) to improve predictability and executiondiscipline.* Mentor leaders to build internal Lean capability (Green/Black Beltmindset)* Partner with Quality to ensure operational processes meet ISO13485-based QMS requirements, including document discipline, trainingeffectiveness, traceability, controlled production, and managementreviews.* Ensure consistent execution of controlled procedures (SOPs/WIs),nonconformance handling, and timely closure of auditobservations/nonconformities.* Lead, coach, and develop Team Leads/Shift Leads, QC Leads, andplanners; build leadership bench strength and succession.* Able to do competency tracking, and performance management; improveteam capability and reduce attrition risk.* Create a high-accountability culture: clear KRAs, weekly performancereviews, structured feedback, and recognition systems.* Act as operational point-of-contact for escalations, delivery risk,and process changes; manage communications with customer-facing teams.* Build and publish performance dashboards: TAT, FTP, remake %,productivity, utilization, backlog, training hours, audit actions, andcost drivers.* Run weekly/monthly reviews (MBR/QBR-style): performance narrative,risks, project status, and commitments with clear owners and due dates._ __Qualifications and Skills:_-Minimum 5+ Years experience* Strong acumen in operations workflows ( CAD workflow experiencepreferred)* Experience of managing 50 plus team size* Ability to coach and motivate team.* Shall be able to write SOPs and build systems for ease of operations.* Operation skills like shift planning, workload management, Qualityframework planning, and executions etc.* Strong leadership skills, communication ability in, Hindi andEnglish.* Collaborate skills for coordinating with global Dental labs teams,Dental offices, and dental professionals.* Experience in Automation or AI will be preferred,Note : Has to work on US Shift

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