Vice President Operations

Vice President & India Operations Leader – RCMOrganization: Our client, A leading GCC delivering end‑to‑end Revenue Cycle Management (RCM) services for the Medical Services IndustryLocation: Chennai, IndiaFunction: Revenue Cycle Management Operations (Provider-side)Team Size: 1000+ EmployeesImp: This role requires leadership experience in Revenue Cycle Management (RCM), particularly with a US Health Care/Medical services GCC. Please apply for this role only if you have the relevant experience.Role SummaryThe Vice President & India Operations Leader – Revenue Cycle Management (RCM) will lead our provider-side revenue cycle operations in India. This executive will be responsible for driving business growth, operational excellence, technology adoption, and people leadership across a 1000+ FTE organization. The role demands a strong strategic leader who can align India operations with global objectives, deliver superior client outcomes, and build a sustainable culture of innovation and accountability.Key Responsibilities- Develop and execute the strategic roadmap for our India GCC, aligned with global business goals. - Drive transformation of provider-side RCM processes (coding, billing, AR, denials management, analytics) to achieve best-in-class performance. - Oversee end-to-end delivery, ensuring SLAs, quality, compliance, and productivity goals are consistently achieved. - Partner with global leadership to identify new service lines, automation opportunities, and market expansion initiatives. - Own P&L responsibility, driving cost efficiency, scalability, and operational profitability. - Build, mentor, and lead a diverse senior leadership team across operations, delivery, quality, and technology. - Institutionalize a culture of continuous improvement, leveraging Lean, Six Sigma, and digital tools. - Champion employee engagement, learning, and development to sustain our people-first culture. - Serve as a strategic interface with global clients, ensuring trust, satisfaction, and business continuity. - Ensure compliance with data privacy, healthcare regulations, and industry standards (HIPAA, ISO, SOC).Qualifications & Experience- 15+ years of leadership experience in healthcare revenue cycle management, with deep expertise in provider-side operations. - At least 8 years in a senior leadership role (Director / VP level) managing large, multi-site RCM teams (>1000 FTE). - Strong understanding of US healthcare processes – coding, billing, AR, denials, appeals, payer communication. - Proven success in scaling operations, driving automation (RPA, AI/ML), and implementing analytics-driven improvements. - Experience managing P&L, budgets, and transformation programs across global teams. - Exceptional communication, stakeholder management, and client relationship skills. - Educational background in Business, Healthcare Administration, or Finance; MBA preferred.Core Competencies- Strategic Vision & Execution - Operational Excellence - Change Leadership & Transformation - People Leadership & Culture Building - Financial & Commercial Acumen - Technology & Automation Mindset - Client Partnership & Stakeholder Influence - Risk Management & Compliance AwarenessKey Success Metrics- Revenue growth and operational profitability of India GCC. - SLA, quality, and client satisfaction performance metrics. - Productivity and cost-efficiency improvements through automation. - Employee engagement and leadership development outcomes. - Compliance and audit readiness (zero major non-conformities).Note: Only shortlisted candidates will be contacted

Apply Now