Operations Manager

Operations Manager – Banking Domain (Inbound Domestic Process)- Strong knowledge of banking operations, RBI guidelines, KYC/AML compliance, and dispute resolution. - Experience managing inbound customer service for banking products (savings/current accounts, credit/debit cards, loans, net banking). - Familiarity with audit requirements, complaint management, and ombudsman escalation handling. - Ability to ensure data security (PCI DSS for card data) and regulatory adherence.

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