Customer Relationship Management Specialist

We are seeking a highly skilled and experienced Customer Service Representative to join our team. The successful candidate will have a strong background in the broking industry, with 3-5 years of broking experience providing exceptional customer service to clients. The ideal candidate will be fluent in multiple languages, including [Hindi]. As a key member of our customer service team, you will be responsible for resolving customer inquiries and issues in a timely and professional manner, while maintaining a high level of customer satisfaction and loyalty.Responsibilities:- Respond to customer inquiries and resolve issues in a timely and professional manner, both verbally and in writing - Provide accurate and timely information to customers regarding products and services offered by our company - Identify and escalate complex customer issues to senior management or other relevant teams as needed - Develop and maintain relationships with customers to increase customer satisfaction and loyalty - Maintain accurate records of customer interactions and communications - Collaborate with internal teams to resolve customer issues and improve overall customer experience - Stay up to date with industry developments and market trends to provide expert-level knowledge to customers - Meet or exceed performance metrics, including first call resolution, customer satisfaction, and average handle time.Requirements:- 3-5 years of experience in the broking industry, preferably in a customer-facing role - Fluency in multiple languages, including - Strong communication and interpersonal skills, with the ability to effectively communicate with customers and internal teams - Excellent problem-solving and analytical skills, with the ability to think critically and make sound decisions - Ability to work in a fast-paced environment, with multiple priorities and deadlines - Proficiency in MS Office, particularly Excel and Word - Strong attention to detail and organizational skills, with the ability to maintain accurate records and follow up on tasks.Preferred Qualifications:- Bachelor's degree in business administration, Marketing, or related field - Experience with CRM software. - Knowledge of industry-specific regulations and compliance requirements - NISM/SORM Certification

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