Senior Business Systems Analyst

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Primary Responsibilities:Works directly with client to manage workflow design, creates process documentation, and train or coordinate training for client usersConduct Current State Workflow Analysis - ability to gather data requirements from customers effectivelyDesign Future State Workflow (including System Workflow and Department Process Workflow)Determine application optimization within the department and provide the customer with Best Practice methodologiesAnalyze unique configurations of customer sites and customize processes and training accordinglyWork closely with the Customer during the Implementation of the systemDevelop training plans and documentation and coordinate and provide all relevant training on relevant systemsCarry out application and integration testing with the customer, documenting any system changesLiaise with project managers on site progress, system updates, issues, and testingMay work directly with clients on-site or provide installation support remotelyProvide Application Training and support to staff from other groups as requiredIdentify, File and Follow-up Product Features and issue requests during implementationProactively involved in change management processes related to implementationsRecommend Best Practices to Customer and courses of action to resolve implementation issuesIdentify and implement improvements to Implementation ProcessIdentify improvements to ProductIdentify opportunities for further Team education and growthIdentification and awareness of related sales opportunitiesIssue tracking, investigation, resolution and communication to sites and customer team on issue progressTest new system releases and communicate changes to sites and customer teamLiaise with engineering team to progress issues, document issue/investigation logsSupport the Sales Team by demonstrating products to a varied audience including Customers, at Sales Conferences, Forums etc.Support the customer services teamAdhere to Health and Safety standards at all timesComply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications:Undergraduate degree or equivalent experienceThird level qualification in IT/Health SciencesExperience in IT, with considerable experience of training individuals/groups within previous rolesExperience of working in a clinical environmentAt UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

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