Operations Manager

Green Start is hiring for a Leading MNC – KYC Operations Manager Job Overview The KYC Operations Manager is a mid-level leadership role responsible for leading and guiding a team to deliver comprehensive Anti-Money Laundering (AML) monitoring, governance, oversight, and regulatory reporting. The key objective is to design, implement, and manage a robust internal Know Your Customer (KYC) program for a leading multinational organization. Key Responsibilities Lead and manage KYC operations in alignment with compliance frameworks, policies, and internal control standards. Oversee Business-As-Usual (BAU) and client refresh processes, while identifying opportunities for global process migration and scalability. Provide effective people management, including coaching, mentoring, and ensuring service-level standards are consistently achieved. Collaborate with Compliance and senior business leaders to ensure adherence to regulatory requirements and business objectives. Supervise client onboarding processes and implement enhancements to improve the client experience. Deliver timely and accurate MIS (Management Information System) reports for senior stakeholders. Monitor daily account refresh activities to ensure documentation and regulatory standards are met. Conduct quality assurance reviews on onboarding and refresh cases to ensure compliance and accuracy. Maintain and update the “Book of Work” for system enhancements, upgrades, and process improvements.

Apply Now