Quality Control Manager

Job description: Develop and Implement Quality Standards: Design and enforce quality assurance protocols and testing procedures. Define quality standards that align with customer expectations, regulatory requirements, and industry best practices. Establish quality benchmarks and performance metrics to monitor and evaluate product and service quality. Oversee Quality Control Processes: Implement quality control policies to detect defects, reduce variability, and improve product consistency. Monitor production processes, identify deviations, and implement corrective actions to address any issues. Ensure thorough quality testing for raw materials, in-process items, and finished products. Compliance and Regulatory Adherence: Ensure products and processes comply with relevant industry standards (e.g., ISO, Six Sigma, GMP). Stay up-to-date with regulatory changes and adapt quality processes accordingly. Coordinate with external auditors and manage internal audits to ensure ongoing compliance. Audit Management: Oversee the planning, scheduling, and execution of internal and external quality audits to ensure regulatory and company policy compliance. Conduct regular audits of production processes, supplier quality, and finished products to identify areas for improvement. Document and report audit findings, collaborate with departments to implement corrective actions, and track follow-up actions to closure. Manage relationships with third-party auditors and regulatory bodies to ensure smooth audit processes and timely resolutions of findings. Continuous Improvement Initiatives: Drive continuous improvement efforts by identifying quality improvement opportunities. Utilize quality management tools (e.g., Six Sigma, Lean, root cause analysis) to reduce waste, increase efficiency, and improve quality. Develop and implement training programs to educate employees on quality standards and improvement techniques. Team Leadership and Collaboration: Manage, mentor, and train the quality assurance team to ensure a consistent and effective approach to quality management. Collaborate with cross-functional teams, including production, engineering, and customer service, to identify quality-related issues and develop solutions. Act as a liaison between management and the quality team to communicate goals, objectives, and performance updates. Quality Reporting and Analysis: Collect, analyze, and report on quality performance data to identify trends and areas for improvement. Prepare regular reports on quality metrics, inspection outcomes, and customer feedback. Provide recommendations to management based on data analysis and quality performance insights. Customer Satisfaction and Feedback: Address customer complaints and concerns regarding product or service quality. Work with customer service teams to resolve quality-related issues and implement corrective actions. Gather customer feedback to continuously refine quality standards and improve the customer experience. Qualifications: Education:  Bachelor’s degree in Quality Management, Engineering, Experience:  Minimum of 5 years of experience in quality assurance, with at least 2 years in a managerial or supervisory role. Knowledge and Skills: Strong understanding of quality management systems (QMS), industry regulations, and standards (e.g., ISO 9001, Six Sigma, Lean). Proficiency in quality control tools and methodologies such as root cause analysis, statistical process control (SPC), and FMEA. Experience managing audits, conducting compliance checks, and implementing corrective action plans. Excellent problem-solving skills and attention to detail. Strong leadership and communication skills to manage a team and collaborate across departments. Ability to analyze complex data, interpret trends, and make data-driven decisions. Working Conditions: Ability to work in a manufacturing or production environment as needed. Flexibility to manage multiple projects simultaneously and meet tight deadlines. Occasional travel may be required to conduct supplier quality assessments or manage multi-location quality initiatives. Job Types: Full-time, Permanent Benefits: Health insurance Leave encashment Paid sick time Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Experience: total work: 4 years (Preferred) Work Location: In person

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