Head of Operations

Job Role: Operations Head Location : Chennai Experience: 20 - 25 years Languages: Hindi and English are mandatory, other languages are an added advantage. Summary : Results-driven and strategic Operations Head with a proven track record of leading end-to-end business operations, optimizing processes, and driving organizational efficiency. Demonstrated expertise in scaling operations, improving productivity, managing cross-functional teams, and aligning operational goals with business strategy. Key Responsibilities: • Formulate business strategy with others in the executive team andImplement efficient processes, systems, and standards. • Coordinate customer service operations and find ways to ensure customer retention. • Oversee the implementation of technology solutions for the customers as per their Manage contracts and relations with customers, vendors, partners and other stakeholders. • Mentor and motivate teams to achieve productivity and engagement. • Developing and implementing long-term operational strategies that align with the organization’s overall goals and objectives. • Overseeing multiple operational projects simultaneously to ensure that employees complete them on time, within budget and to the desired level of quality. • Identifying and mitigating operational risks, ensuring that the organization can function effectively and overcome unexpected challenges. • Identifying inefficiencies in operational processes and implementing changes that increase efficiency. • Managing budgets, analyzing financial data and making informed decisions to optimize operational performance. • Working collaboratively with internal stakeholders, external partners and customers to achieve operational goals. • Leading and motivating cross-functional teams, setting clear expectations and holding individuals accountable for results. • Gathering, analyzing and interpreting data to make informed decisions and identify opportunities for improvement. • Designing, implementing and maintaining a quality management system that ensures consistent quality throughout all operational processes. • Fostering a culture of continuous improvement where all employees can identify opportunities for improvement and contribute to ongoing operational optimization. Qualifications: • BE EEE/ECE , Diploma EEE/ ECE , Mechatronics, Mechanical. • Good communication skills with ability to interact with customers at senior levels. • Experience in Team Building and Team Management. • Some experience in Sales will be preferred. If interested share your CV at

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