HCLTech Mega Walk-In Drive – OTC Collections - 18th to 20th Aug

HCLTech Mega Walk-In Drive – OTC Collections | 3-7 Yrs Exp | ChennaiWe are hiring experienced professionals for the role of atOTC Collections HCLTechInterview Location: HCL Technologies Ltd, Tower 4 No. 602/3/138, Special Economic Zone, Elcot-Sez, Medavakkam High Road, Sholinganallur, Chennai - 600119️Interview Date:18th to 20th Aug 2025 ⏰Interview Time:10:00 AM – 3:00 PM Work Location:Chennai HR SPOC:Harish. K Experience Required: 3 -7Years (only eligible) Shift :US Shift Notice Period:Immediate JoinersCarry a copy of your updated resume. Bring a valid government ID proof (Aadhaar/PAN/Driving License). Arrive at the venue between 10:00 AM to 3:30 PM for registration.Job Description: • Manage a portfolio of customer accounts and ensure timely collections. • Analyze aging reports and prioritize collection efforts based on risk. • Coordinate with billing, sales, and customer service to resolve disputes. • Negotiate payment plans with customers within defined limits. • Monitor credit limits and flag high-risk accounts for review. • Prepare weekly collection status reports and dashboards. • Support internal audits with documentation and account history. • Identify recurring issues and suggest process improvements. • Handle escalated accounts and high-value customers with complex issues. • Lead root cause analysis for recurring payment delays or disputes. • Collaborate with credit control and legal teams for risk mitigation. • Drive reduction in DSO (Days Sales Outstanding) and bad debt. • Conduct periodic reviews of customer payment behavior and trends. • Mentor junior analysts and support their development. • Participate in system testing and enhancement projects. • Present collection performance insights to leadership. • Advanced Problem Solving: Handles escalated and complex collection cases. • Root Cause Analysis: Identifies and addresses recurring payment delays. • Mentorship: Supports and trains junior analysts. • Cross-Functional Collaboration: Works with credit, legal, and sales teams. • KPI Monitoring: Tracks DSO, recovery rates, and dispute volumes. • Process Improvement: Recommends enhancements to reduce overdue receivables. • Presentation Skills: Prepares and shares insights with leadership. • Oversee daily operations and performance of the collections team. • Allocate account portfolios and monitor workload distribution. • Ensure adherence to SLAs, compliance policies, and audit standards. • Lead process improvement initiatives to enhance efficiency and recovery. • Manage escalations and coordinate with external collection agencies. • Develop and maintain SOPs and training materials. • Conduct performance reviews and provide coaching to team members. • Collaborate with finance and operations for end-to-end O2C alignment.• Team Oversight: Manages daily operations and distributes account portfolios. • Performance Management: Tracks team KPIs and ensures SLA compliance. • Escalation Handling: Resolves high-risk or sensitive customer issues. • Process Governance: Maintains SOPs and ensures audit readiness. • Coaching & Development: Conducts reviews and supports team growth. • Automation Awareness: Identifies opportunities for workflow digitization. • Stakeholder Engagement: Coordinates with finance and operations teams.

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