Front Office Specialist

Job Responsibilities The position is all about people and creating strong relationships and great experiences. CM/PC would be responsible to run operations of 15,000 – 25,000 Sq. Ft. Office Space and handling Revenue over 40 Million INR/Annum The ideal candidate must have good experience in hands-on implementation and effective in building / growing a community while managing Revenue and P&L. Assistant Community Manager will focus on execution of Standard Protocols. Roles & Responsibilities 1. Profit Center head (including but not limited to): • ASR and margin analysis • Expense Control • Collections • Renewals • Vendor management • Retail Management • Cost optimization 2. Build and expand community c. Create a collaborative environment amongst our members through events and hyperlocal alliances & partnerships 3. Client satisfaction and service delivery which lead to: a. Maximum renewals at the budget seat price b. Maintain above target CSAT score c. Every member being a Brand Ambassador for AWFIS 4. Training and People development a. Guided Practice & Coaching to sub-ordinates and Facility Team b. Self-development & Readiness for next level : Shadow Community Manager 5. Vendor Management a. Conformance to Purchase-to-Pay process 6. Facilities Management a. Ensure Upkeep of the Centre b. Diligent towards Preventive Maintenance Calendar c. Adherence to Compliances & Protocols d. Adapts to Environmental-SocioGovernance nuances diligently 7. Execution of activities directed towards Client Engagement & Brand Initiatives, CSR 8. Execution of all Company Driven ideas and initiatives 9. Team Player a. Collaborate within Team & other stakeholders to drive execution We are looking for Candidates with: • Exemplary Customer service skills and record • An extrovert personality • Aware and with keen interest in current affairs • Ambition and drive to demonstrate continuous upgradation in skills and knowledge • Enthusiasm and demonstrating noticeable participation • Key skills in Relationship Management, Operations, Cost & Revenue Management. • With a hunger to grow with a 2 year focus on managing additional/ increased responsibility • Excellent written and verbal communication • Belief in Extremely strong Process execution

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