Account Director

Designation: Account Director / Client Servicing Head About the Role: We are seeking a proactive and organised Account Director to lead operations and coordination for a large-scale political communication project. This role is ideal for someone who is passionate about planning, timelines, and stakeholder management, and who wants to drive impactful work at the intersection of governance, media, and citizen engagement. This role involves handling a large team to deliver on social media mandates as well as listening. Years of experience required: 8–10 years Type: Work from Office Language Requirement: The candidate should have a good understanding of the Punjabi language and Punjab’s culture to interpret client inputs or briefs where necessary. Proficiency in Hindi and English is essential for day-to-day communication and collaboration. Key Responsibilities: Brand Development & Brand Building Suggest and implement ideas to strengthen the brand across events, local outreach initiatives, and digital platforms. Craft citizen outreach programs, manage implementation, and mine insights along with research support teams. Co-create insightful briefs with creative teams to drive message adoption. Utilize social listening and research insights to identify opportunities and distill them into actionable ideas. Recommend creative campaigns, partnerships, or activations tailored to resonate with the local audience and enhance visibility. Communication Planning & Execution Create and manage project plans, schedules, and deliverables across teams (content, design, social media, PR, tech). Ensure all milestones are met on time, within scope, and within budget. Stakeholder Coordination Act as the central point of contact between internal teams and the client. Manage expectations, approvals, and alignment across multiple stakeholders, while also proactively building and nurturing strong relationships with the client. Operational Oversight Track project progress, resolve bottlenecks, and handle day-to-day issue escalation. Conduct status meetings, maintain trackers, and generate progress reports. Effectively manage billing processes and proactively follow up to ensure timely approvals. Compliance & Quality Control Ensure adherence to standards, SOPs, and documentation protocols. Conduct quality checks and review deliverables for accuracy and consistency. Risk Management & Reporting Identify project risks and develop mitigation plans. Share regular project performance reports and insights with senior leadership. Note: This will be a (12 months) contractual position.

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