Dialer Operations

Role Overview We are hiring a Dialler Operations Executive to manage day-to-day Ameyo dialler operations, lead tracking, and call reporting to ensure smooth functioning of outbound and inbound campaigns. Key Responsibilities Operate and monitor Ameyo dialler to ensure smooth call flow during business hours Post dialler reports at fixed intervals (11am, 1pm, 3pm, 5pm, 7pm, 9pm, 11pm & EOD) Share daily associate CDR reports and inbound call summaries (picked, dropped, attended) Troubleshoot and coordinate for Tableau automation issues related to post-8pm dialler reports Maintain and manage Truecaller and Callyzer records Track and manage leads across multiple campaigns and buckets Manage call pacing, connectivity, and dialling via predictive & progressive models in Ameyo Execute outbound IVR call blasts during special campaigns Provide daily campaign-wise disposition reports and learner updates Conduct daily/weekly/monthly analysis of learners dialled, connected and converted Support call transfers between departments (e.g., IST Support) Requirements 2–4 years of experience in Ameyo dialler operations or similar platforms Strong knowledge of predictive & progressive dialling, call pacing, and campaign setup Hands-on experience with Truecaller and Callyzer Basic knowledge of Tableau or similar reporting tools preferred Excellent coordination, reporting, and time management skills

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