Customer Service Representative

Job Title: Customer Support Representative Key Responsibilities * Respond to customer queries via phone, email, chat, or social media in a timely and professional manner * Resolve product or service issues by clarifying customer complaints and determining appropriate solutions * Maintain accurate records of customer interactions, transactions, and feedback * Escalate complex issues to the appropriate departments when necessary * Follow up with customers to ensure resolution and satisfaction * Provide product/service information and guidance to customers * Identify and suggest improvements to enhance customer experience * Adhere to company policies, procedures, and quality standards Required Skills & Qualifications * Bachelor’s degree or equivalent experience (preferred) * Proven experience in customer support, customer service, or a similar role * Excellent verbal and written communication skills * Strong problem-solving and conflict-resolution abilities * Ability to multitask and manage time effectively * Proficiency in CRM systems and basic computer skills * Customer-focused mindset with a positive attitude US shift Salary- 4-4.2LPA

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