Call Center Representative - Night Shift

Job Title: Call Center Representative – Night ShiftLocation: Remote Department: Customer Service Reports To: Team LeadShift: Night Shift (8:30 PM - 5:30 AM)Week Off: Sat/Sun (1 Week Off)Working Days: 6 DaysRole Overview:We are seeking a dedicated and reliable Call Center Representative to join our team during the night shift. The ideal candidate will have excellent communication skills, a customer-first attitude, and the ability to handle various customer inquiries in a fast-paced environment. As a Night Shift Call Center Representative, you will play a vital role in ensuring customer satisfaction by providing prompt, accurate, and friendly service.Key Responsibilities:Customer Interaction: Answer inbound calls from customers regarding product or service inquiries, troubleshooting, and providing timely solutions.Issue Resolution: Handle and resolve customer complaints or issues effectively, ensuring a positive customer experience.Escalation: Escalate complex or unresolved issues to higher-level management or relevant departments as needed.Team Collaboration: Work closely with other team members and supervisors to ensure quality service during night hours.Adherence to KPIs: Meet and exceed individual performance targets, including call handling time, customer satisfaction, and response times.Qualifications:Experience: Prior experience in customer service, call center, or a similar role is preferred but not required.Skills:Strong verbal and written communication skillsAbility to multitask and prioritize in a fast-paced environmentProblem-solving and conflict resolution skillsProficiency call center systemsAvailability: Must be available to work the night shift hours and handle late-night customer queries.Technical: Basic computer skills and experience with call center technology is a plus.Education: High school diploma or equivalent required; college degree is a plus.Working Conditions:This position requires working overnight hours (10:00 PM - 6:00 AM, or similar).Shift schedules may vary based on business needs and are subject to change.Must be comfortable working in a fast-paced, high-volume call center environment.Occasional weekend shifts may be required.Benefits:Competitive hourly wage + shift differential for night shiftsPaid time off (PTO) and sick leaveOpportunities for career advancement and professional developmentEmployee discounts (if applicable)How to Apply:Please send your resume and a brief cover letter to tarun@ or apply directly on our website at [].

Apply Now