Senior Officer, Branch Operations Manager, Consumer Banking Group

Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you. Responsibilities Oversee the day-to-day operations of the branch, ensuring efficient and effective service delivery to customers Manage and lead a team of branch personnel, including tellers, customer service representatives, and other operational staff Develop and implement strategies to improve branch performance, customer satisfaction, and operational efficiency Ensure compliance with all relevant policies, procedures, and regulatory requirements Collaborate with other departments and teams within the organization to align branch activities with the overall business objectives Analyze branch data and metrics to identify areas for improvement and implement corrective actions Provide training and development opportunities for branch staff to enhance their skills and knowledge Foster a positive and customer-centric work environment within the branch Requirements Minimum 5 years of experience in a similar role within the banking or financial services industry Strong leadership and people management skills, with the ability to motivate and develop a team Excellent problem-solving and decision-making abilities, with a focus on continuous improvement Proficient in financial analysis and data-driven decision making Thorough understanding of banking operations, regulations, and compliance requirements Ability to work collaboratively with cross-functional teams and stakeholders Excellent communication and interpersonal skills, with the ability to effectively interact with customers and colleagues Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Apply Now