Chief Delivery Officer

Job DescriptionJob Title: Chief Delivery Officer / EVP Global DeliveryKey Responsibilities:Delivery Leadership & Governance Drive execution of large, complex client engagements across Infra, AI, Cloud, CRM and ERP. Establishrobust governance frameworkswith clear KPIs, SLAs and escalation protocols. Ensure predictable, profitable, and high-quality delivery across geographies. Leadership Hiring & Management Build and manage a strongleadershipincluding Delivery Heads, Solution Architects and Program Leaders. Mentor and develop delivery leadership for succession planning and scalability. Drive accountability, execution rigor and customer focus within the delivery organization. Presales & Solutioning Partner with Sales & Account Management indeal qualification, solution design and proposal making. Leadsolution architectsin crafting winning responses for RFPs/RFIs. Ensure delivery feasibility and profitability are well-integrated into the sales cycle. Partnerships & Ecosystem Development Build alliances with technology partners, ISVs, hyperscalers and consulting firms. Co-create go-to-market strategies with ecosystem partners. Generate joint revenue opportunities through partnerships. Business Leadership Providestrategic directionacross Infra, AI & Analytics, CRM, ERP and Cloud Transformation. Drive revenue growth and profitability by aligning delivery outcomes with business goals. Strengthen alliances withtechnology partners (Salesforce, SAP, OEMs)to enhance delivery capability. Customer Engagement & Relationship Management Buildtrusted relationships with CXO and VP-level stakeholdersin client organizations. Act as astrategic advisor and consultative partnerto customers for technology and transformation initiatives. Drive account expansion opportunities by aligning customer needs with delivery capabilities. Operational & Financial Accountability OwnDelivery P&L , ensuring margins are met or exceeded. Optimize workforce planning, utilization and resource deployment. Drive efficiency through automation, AI-driven delivery and global delivery models.Key Skills & CompetenciesProven ability tohire, lead and mentor senior delivery leaders and solution architects. Strongpresales expertisewith hands-on experience in RFP responses, solutioning and client presentations. StrongCXO/VP-level relationship managementwith a consultative and outcome-driven approach. Experience indelivery P&L ownershipfor portfolios > $100M. Ability to balanceexecution rigor with strategic business growth.Qualifications & ExperienceBachelor’s degree in engineering / technology; MBA preferred. 20+ years in IT Services with at least 8–10 years in global delivery leadership roles. Demonstrated expertise inmulti-service line delivery (Infra, AI/Analytics, ERP/CRM, Cloud Transformation). Strong presales and client engagement experience with provendeal-win track record.

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