Account Manager

Role OverviewWe are looking for a revenue-driven Account Manager to manage and grow enterprise client accounts within the IT services and digital transformation space. The ideal candidate will have strong experience in account growth, upselling, and managing large IT services engagements, with a proven track record of driving revenue and building long-term client relationships.Key ResponsibilitiesAccount Management & Client Relationship• Own and manage key enterprise client accounts as the primary point of contact• Build and maintain strong relationships with CXO and senior stakeholders• Conduct QBRs, governance meetings, and strategic account reviewsRevenue Growth & Account Expansion• Drive revenue growth through upselling, cross-selling, and account mining• Identify and convert white-space opportunities within existing accounts• Own account-level revenue targets, forecasting, and pipeline managementBusiness Development & Sales• Manage end-to-end sales cycle (prospecting → RFP → negotiation → closure)• Lead new logo acquisition along with expansion of existing accounts• Collaborate with presales and solution teams for proposal development (RFP/RFI/RFQ)Delivery & Execution Oversight• Work closely with delivery teams to ensure successful project execution and customer satisfaction • Manage client escalations and ensure SLA adherence• Align delivery with client expectations and business outcomesReporting & Governance• Develop account plans, revenue forecasts, and growth strategies• Track KPIs, pipeline, and account performance• Provide regular updates to leadership on revenue, risks, and opportunitiesRequired Skills & ExperienceMust Have• 10–13 years of experience in Account Management / Client Partner / Business Development roles in IT Services• Proven track record of:o Revenue ownership (multi-million deals preferred)o Upselling / cross-selling / account growtho End-to-end sales cycle management• Strong experience in IT services / digital / cloud / data / application services• Experience working with enterprise clients (BFSI, Manufacturing, Hi-Tech, etc is a Plus.

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