Senior Account Manager

About MAD:At MAD, we’re more than a digital agency – we’re a creative collective blending design and storytelling to craft scroll-stopping, thumb-pausing brand moments. Our team works across industries, turning briefs into bold, strategic campaigns that don’t just look good — they perform.Location: Koramangala, Bangalore (Hybrid)Experience: 5 to 7 yearsBenefits at MAD:We’ve worked hard to foster a flexible and employee-friendly culture. Here are some policies we’re proud to offer:- Hybrid Working Model: We work in the office on Tuesdays, Wednesdays, and Fridays. Mondays and Thursdays are remote, but you're welcome to come in if you prefer. - Medical Insurance: Health Insurance and accident coverage for all. - Paid Extended Medical Leave: We recognise that there may be times when you can't come to the office due to medical reasons. Rest assured, your sick leave will remain intact. - Annual Reset Leave: Every year end we make sure we give you time off before a new year comes in, these are usually 5-7 days at the end of the year. - Extended Work from Home: Many of us at MAD come from all over the country, and when it's time to head home, we embrace the flexibility to work from wherever suits you best! - Compensatory Offs: If you work beyond regular hours, you'll receive compensatory time off and reimbursement for travel and meals.About the Role:The Senior Account Manager is responsible for the management, strategy and execution of client accounts. He/she will own the client relationship and will be responsible for long-term planning, strategic consulting and business development.Job Description:- Liaising with, and acting as the link between the client and the agency, by maintaining a regular communication channel. - Meeting/discussing with clients to understand their requirements and communicating the same to the team. - Working with the team to conceptualize a digital/communication campaign that meets the client's brief. - Managing client’s social media pages (posting content, responding to queries, supervising advertising efforts and reporting metrics). - Presenting campaign ideas and budgets to the client. - Providing inputs while creating digital campaigns and strategies. - Ensuring that communication flows effectively within the agency team working on the account. - Refining the details of campaigns and ensuring that client’s challenges are being addressed. - Presenting creative work to clients for approval/modification. - Managing budgets and campaign costs. - Creating reports for clients (campaigns and more). - Monitoring the effectiveness of campaigns and taking necessary steps to optimize them. - Arranging and attending meetings in order to maintain a healthy relationship b/w client and agency. - Creating 'pitches', along with the creative team. - Accountable for account success, delivery quality and client satisfaction. - Play the role of collaborator in the team that works on a particular account.Good to have:- 5 to 7 years of work experience. - Excellent client servicing skills, including oral and written communication. - Exceptionally strong interpersonal and client management skills. - An expert storyteller with superior presentation skills to effectively present and sell ideas to clients. - Able to understand and translate complex business challenges and consumer insights into smart digital solutions. - Ability to collaborate effectively with all the teams of the agency. - Sound business acumen and negotiation skill.

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