Store Manager

We are looking for a Store Manager who will drive store operations, maximize sales, and lead the team to deliver an exceptional customer experience. Key Deliverables ( Essential functions & Responsibilities of the Job) : Sales & Performance Management: Target Achievement: Drive and monitor the achievement of sales goals for your department. You’ll also play a key role in setting realistic yet ambitious targets, with the flexibility to adapt based on performance trends. Sales Analysis: Track sales performance continuously, taking timely corrective actions when necessary to meet or exceed sales objectives. Team Communication: Regularly share updates on department, store, and regional performance with your team, ensuring transparency and motivating everyone towards common goals. Customer Experience: Customer Service Excellence: Lead by example in delivering exceptional customer service, creating a welcoming atmosphere for every visitor. Building Relationships: Understand customer needs, cultivate rapport, and establish loyal relationships with key clientele. Handling Feedback: Take ownership of customer complaints and queries, ensuring timely and satisfactory resolutions that turn challenges into positive outcomes. Visual Merchandising & Store Presentation: Merchandising Standards: Ensure that all visual merchandising guidelines are followed to create an attractive and engaging shopping environment. Continuous Improvement: Provide constructive feedback to visual merchandisers to enhance the store's visual appeal and product presentation. Shrinkage & Inventory Control: Loss Prevention: Implement best practices to minimize shrinkage by training staff on merchandise handling and stock protection, safeguarding store assets. Operational Leadership: Day-to-Day Management: Oversee the smooth running of the store, maintaining high standards across all operations, and ensuring legal compliance, particularly regarding pricing and product display. Procedure Adherence: Execute operational procedures efficiently, ensuring consistency and excellence in areas such as housekeeping, fitting rooms, and checkout processes. Quality Control: Monitor product quality, address any issues swiftly, and communicate feedback to the merchandising team to uphold superior product standards. Cashier Support & Training: Support & Supervision: Assist in the training of cashiers and provide ongoing support to ensure smooth operations at checkout, contributing to a positive customer experience. Key Skills Sales & Business Acumen Customer Orientation Team Management Operational Excellence Good Interpersonal skills

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