Customer Relationship Management - Real Estate

Company DescriptionSammy’s Dreamland Co. Pvt. Ltd., based in Bangalore, is a well-established real estate firm known for its diverse project portfolio. The company’s first venture, a theme park inspired by Disney World, debuted in 2003. Under the leadership of founder and chairman Mr. Sammy Nanwani, the company has expanded into textiles, film production, and hospitality. Sammy’s Dreamland leverages its global expertise to provide smart services, prime locations, and a wide range of features & amenities to its customers.Key Responsibilities:- End-to-End Customer Fulfillment: Manage the complete post-sales lifecycle from booking to handover. - Customer Query Management: Address and resolve all post-sales customer queries promptly and professionally. - Documentation Support: Coordinate agreement execution, demand letters, and registration processes. - Customer Relationship Management (CRM): Maintain updated records in the CRM system; ensure smooth internal coordination between sales, legal, and finance departments. - Follow-ups & Communication: Conduct regular follow-ups with clients for documents, payments, updates, and feedback. - MIS & Reporting: Prepare and manage MIS reports related to customer progress, payment tracking, and issue resolution.Candidate Requirements:- Minimum 5 years of experience in post-sales/CRM fulfillment roles with real estate developers in Bangalore. - Strong understanding of real estate documentation, RERA processes, and customer lifecycle. - Excellent verbal and written communication skills. - Proficiency in CRM tools and MS Office (especially Excel for MIS). - Ability to manage multiple client accounts while maintaining high service standards.

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