Jr IT Support Engineer

ETG's Information Technology department is seeking an experiencedJr. IT Support Engineerto provide support to end-users spread across various offices of ETG. The ideal candidate will have knowledge of providing system hardware and software support to end-user . Technical Qualifications: Good knowledge of operating system Windows 8/ 10 / 11. Should have good experience in laptop / desktop hardware and office O365 Good knowledge of Office 365 environment, including Exchange Online, SharePoint Online, Teams, and OneDrive Manage user accounts, groups, and licenses Configure and manage email policies, archiving, retention, Strong analytical and problem-solving skills Handling desktop (outlook, antivirus, basic networking, hardware/OS/Applications troubleshooting) Experience in computer support for system software and hardware Configuring and maintaining user endpoint computing devices Antivirus/Malware (endpoint, server) Remote troubleshooting and end user support Worked on Service Management tool Incident Resolution & PreventionBasic Qualifications & Certification: UG: BCA in Any Specialization, B.Tech/B.E. in Any Specialization Experience 2 -4 years. Relevant training and/or certifications in Windows OS, O365 Any other IT related knowledge (AWS, Azure, Cybersecurity etc.) will be advantageous. Non-Technical Requirements: Excellent verbal, written and presentation skills. Open to work late night and in shifts Should have valid passport. Should be a Team player.Reason for Vacancy : Replacement of existing employee who has resigned. Team Structure : Competitors : Any other information : Should be able to join immediately

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