Software Technical Lead

It’s not everyday that you consider starting a new career challenge.We’re RingCentral, a global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.We’re a $2 billion company that’s growing at 30+% annually and we’re expanding our Solutions Engineering Team to make sure we stay ahead of the competition.Department: Engineering – PBX Engineering TeamPrimary Responsibilities:- Lead the design, development, and automation of Server Side (Telco) components of RingCentral’s Phone solution to meet business requirements and satisfy top-grade stability and quality standards. - Lead and manage a scrum team of developers, and automation engineers, providing technical guidance and mentorship. Implement best practices for software development, data management, and system integration. - This is a hands-on role with individual contributions apart from leading the team, actively participating in daily coding and code reviews. - Provide technical expertise and support for Teleco-related projects and initiatives. Partner with Product Team and business stakeholders in solution design and troubleshooting of problem escalations. - Manage the execution of implementation plans from inception to successful completion, ensuring transparent status reporting. Collaborate closely with cross-functional Project and Program Managers throughout all phases of the initiatives. - Maintain high standards of quality in product documentation. Ensure that product documentation remains clear, comprehensive, and up-to-date.Minimum Qualifications, Education and Experience:- 12+ years of experience in developing complex distributed systems - Min 2 years of experience in leading a small team of developers. - Strong Hands-on experience in developing cloud based backend services using modern C++ (11, 14, 17 or later), Linux, open source libraries etc. - Hands-on experience on deploying code on public cloud services (AWS, Azure, GCP) using container technologies (docker, k8s). - Good understanding of Networking and TCP/UDP protocols troubleshooting - Experience in telephony, VoIP, or real-time systems. - Strong grasp of algorithms, data structures, and network communication. - Proven experience in building distributed, high-performance systems. - Comprehensive knowledge and understanding of SDLC best practices and techniques. - Understanding of Agile development methodologies (Scrum, Kanban)Preferred:- Experience with cloud technologies - Prior experience with India-based engineering teams.This role is ideal for a technical leader who excels in software design, team mentorship, and cross-functional collaboration.

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