Senior Claims Specialist

Position Name - Senior Claims In-charge Location - Bangalore Experience Range - 12 years+Mandatory Requirement: Educational Background:A bachelor’s degree in business, insurance, finance, or a related field is preferred. Experience:12-15 years of experience in General insurance Claims, Team leader qualities.Job Roles and Responsibilities: Responsible for leading and overseeing end-to-end claims operations for the South Zone, ensuring efficient handling of complex and high-value claims while maintaining service quality, compliance, and team performance.Key ResponsibilitiesOverall supervision of claims operations for Bengaluru and Chennai branches Strategic handling and review of Banker’s Indemnity, Fire, and Engineering and other line of business claims Review of large, complex, and escalated claims and settlement strategy Coordination with insurers, surveyors, and insured Ensuring compliance with internal processes, policy terms, and regulatory norms Mentoring and performance management of regional claims teams Key Performance Indicator Claims TAT adherence Reduction in claim escalations and re-openings Settlement ratio for high-value and complex claims Team productivity and retention Audit & compliance.Qualification and Experience Certifications: Relevant certifications from III Technology Proficiency: Proficient in using claims management systems, CRM software, and Microsoft Office suite (Word, Excel, Outlook, etc.).Other Details: Work from office

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