Order Processing Executive

Job SummaryThe Order Processing Executive is responsible for end-to-end order management, ensuring accurate order entry, timely processing, coordination with internal teams, and smooth fulfilment. The role plays a key part in maintaining customer satisfaction and operational efficiency.Location: Koramangala & Jayanagar - BengaluruKey Responsibilities- Process customer orders received through online platforms, marketplaces, ERP, or sales teams - Verify order details including pricing, quantities, delivery address, and payment status - Coordinate with warehouse, logistics, and inventory teams for timely order fulfilment - Monitor order status and ensure on-time dispatch and delivery - Handle order modifications, cancellations, and returns as per company policy - Generate order-related documents such as invoices, packing lists, and shipping labels - Resolve order discrepancies, shortages, or delivery issues in coordination with internal teams - Update order status and maintain accurate records in ERP / OMS systems - Ensure compliance with company SOPs, SLAs, and process guidelines - Support reconciliation of orders with billing and logistics reports - Prepare daily / weekly order processing reportsKey Skills & Competencies- Strong attention to detail and accuracy - Good coordination and communication skills - Basic understanding of order-to-cash process - Ability to work in a fast-paced, deadline-driven environment - Proficiency in MS Excel and ERP / Order Management Systems - Problem-solving and follow-up skillsEducational Qualifications- Graduate in any discipline - Additional certification in supply chain / operations is an advantageExperience- 1–3 years of experience in order processing, operations, or supply chain roles - Experience in retail, e-commerce, or distribution industry preferredKey Performance Indicators (KPIs)- Order accuracy rate - Order processing TAT - On-time dispatch percentage - Order discrepancy / error rate - Customer complaint resolution time

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