Repair and Maintenance Manager

About Yulu Yulu is India’s leading shared micro-mobility platform, revolutionizing urban transportation through smart, sustainable, and electric-first mobility solutions. With a rapidly growing fleet of tech-enabled electric two-wheelers and a robust battery-swapping infrastructure, Yulu makes last-mile commutes not only efficient but also planet-friendly. Our IoT-driven platform and smart electric vehicles are helping cities reduce traffic congestion and carbon emissions while empowering millions with affordable and reliable transportation. Backed by industry giants like Bajaj Auto and Magna International, Yulu operates at the intersection of mobility, technology, and sustainability. Our mission is to reduce congestion, cut emissions, and transform how India moves — one ride at a time. With millions of rides completed, thousands of EVs on the road, and a rapidly expanding footprint, we’re not just building EVs — we’re building the future of urban mobility in India. Learn more: Role Summary We are looking for a City R&M Manager to own and drive reliability, efficiency, and product/process excellence in our Repairs & Maintenance function. This is a high-impact role focused on maximizing bike longevity, reducing faults, and driving repair effectiveness through data-driven interventions, cross-functional collaboration, and continuous improvement of tools and processes. Key Responsibilities Drive Bike Longevity: Conduct in-depth Root Cause Analysis (RCA) on critical and recurring failures. Implement Corrective and Preventive Actions (CAPA) to extend bike life and improve component reliability. Parts Reliability and Lifecycle Control : Predict and proactively manage parts failure trends through historical data and on-ground inputs. Optimize the Parts Lifecycle Control (PLC) to minimize wastage and improve cost efficiency. Collaborate with sourcing and design teams to introduce more durable parts based on failure insights. Reduce Fault Rates and Improve Repair Efficiency: Analyze fault trends and work with city teams to reduce repair frequency per bike. Identify bottlenecks and improve repair SOPs and workflows to reduce fault-to-fix time. Product and Process Improvements: Lead changes and enhancements in the Yuzen Repair Module (Yulu's ops app) to make diagnosis and repair tracking faster and more reliable. Work with the product and tech teams to embed intelligent workflows, fault codes, and issue prioritization features. Cross-functional Collaboration: Liaise with EV and Hardware Product Teams for implementing design changes and reliability upgrades. Act as a key feedback loop between on-ground R&M issues and product improvements. City-level Enablement: Collaborate with R&M managers to improve workshop/shopfloor efficiency. Drive standardized best practices, audits, and continuous improvement programs across locations. Analytics and Reporting: Build and maintain dashboards for fault rate trends, part failure rates, TAT, and repair efficiency. Track KPIs and align improvement initiatives to measurable outcomes. Key Metrics of Success Improvement in mean time between failures (MTBF) and bike life per km. Reduction in fault recurrence and repair frequency per bike. Improved repair TAT and first-time-fix rates (FTFR). Increased spare part utilization efficiency and reduced returns/rejections. Effective and timely enhancements in repair product flows (app). Implementation and success rate of CAPA initiatives city-wide. Key Requirements 4+ years in R&M, product ops, or reliability engineering roles. EV experience is highly desirable. Proven track record in data-driven RCA, maintenance engineering, or quality improvement roles. Ability to understand mechanical/electrical subsystems in vehicles and drive reliability programs. Experience in working with tech/product teams to build ops-focused tools or process automation. Strong analytical mindset with proficiency in tools like Excel, SQL, or dashboarding platforms. Excellent collaboration and communication skills; able to drive alignment across product, city ops, and hardware teams. What We Offer A City role with visibility across multiple functions and high ownership. A fast-moving environment where your work directly impacts the customer and fleet experience. The chance to drive strategic improvements in India’s leading shared EV mobility platform. Location: Bangalore

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