Engineering Manager

Say hello to possibilities. It’s not everyday that you consider starting a new career challenge. RingCentral, Inc. (NYSE: RNG) is a global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral's open platform integrates with leading business apps and enables customers to easily customize business workflows. We’re a $2 billion company that’s growing at 30+% annually and we’re expanding our Engineering Team to make sure we stay ahead of the competition. RingCentral is headquartered in Belmont, California, and has offices around the world. About RingCX: RingCX is RingCentral’s next-generation AI-powered Contact Center solution , designed to deliver seamless, intelligent, and personalized customer experiences across digital and voice channels. Built with a modern microservices architecture and deep AI integrations, it empowers businesses to automate, analyze, and act in real-time. Join us in shaping the future of customer engagement — where speed, empathy, and intelligence converge. Be part of a team that’s redefining how the world connects. Responsibilities: Lead a team of software engineers with experience in backend (RoR, Java), Front-end (React) and QA engineers to take care of end-2-end product development. Communicate with product, design, program and SRE teams as well as local and remote teams. Hiring, retention and work with a motto of building top-performing engineering team Close collaboration with product management on the requirements, involve in quarterly planning, Bi-weekly sprint planning for the team. Contribute with actual development by doing hands-on coding, code reviews, leading design and architecture discussions (70% of time spent on technical, 30% on management) Deliver complete projects based on roadmap priorities while owning the delivery and quality of software your team delivers Team mentorship and collaboration, performance management, soft skills development, regular 1:1s with team members, unblock, help team members, coordinate daily and sprint activities Effectively communicate with management on design, technology and project status Qualifications: Bachelor's degree in Computer Science, Engineering or a related field or equivalent 10+ years of Software Engineering experience, 1-3 years as leading a full function team with more than 5 people Strong experience with RoR and Web technologies Wide experience in distributed system design, Microservice architecture Familiar with performance, security and accessibility considerations in building solutions Strong understanding of relational databases, data model design and good knowledge of SQL/Mongo Understanding of computer networking (TCP/IP, HTTP/HTTPS etc.) Understanding of design patterns and can design and implement extensible & reliable systems. Experience in at least one of public cloud (AWS, GCP or Azure, AWS is preferred) Strong troubleshooting skills with production systems Strong communications, interpersonal and collaboration skills Familiar with Linux, docker and K8s is a plus Any Contact Center or Telecommunications experience is a plus.

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