Production Support Engineer

mthree is seeking a Production Support Engineer to join a highly regarded Multinational Investment Bank and Financial Services Company. Job Description: Role: Production Support Engineer/SRE Team: Finance Technology Location: Bengaluru, India Primary Responsibilities: • Handle production management services including end user support, systems monitoring, incident management and problem management, plant management and event management. • Build extensive business and application knowledge required for supporting client facing applications. • Diagnose and resolve application issues to ensure optimal performance and usability. • Identify and implement automation to reduce toil, improve efficiency and eliminate customer impact. • Provide root cause analysis with recommendations for improvements. • Configure application monitors using industry standard monitoring tools. • Interface with clients and other technology teams to provide governance and control around the production environment. • Manage / Drive outage calls and significant incidents; coordinate communications within a trade floor environment. • Act as a primary escalation/communication point between Application development teams and Business Units. • Initiate, grow and shape processes, procedures and strategies to make the team more efficient. Required Skills: • Some coding/scripting skills: Python / Perl / Shell. • Strong debugging, Analytical and problem-solving skills. • Exposure to highly Distributed, High availability, Fault tolerant Systems. Deep understating of Database Concepts, SQL Queries and Database Performance. • Experience working with application Monitoring/Alerting Tools (Splunk, Elastic Search, Prometheus, Grafana etc.). • Understanding of schedulers (Autosys, Control M etc.) • Experience in financial services / products Production Support Engineer

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