Customer Service Executive

Company DescriptionHealthfab® is an innovative startup revolutionizing the health and hygiene sector with affordable, eco-friendly solutions. Known for GoPadFree, a leak-proof reusable cotton period panty, Healthfab® has quickly become a favorite among its customers. Backed by premier investors and advanced manufacturing capabilities, the company is dedicated to transforming the menstrual hygiene space with safe and sustainable alternatives. Healthfab® emphasizes innovation, comfort, and environmental responsibility in all its products.Role: Customer Experience Executive (Ecommerce)We’re looking for a sharp, customer-obsessed candidate to join us on-site in Bengaluru. This isn’t just a support role — you’ll be at the frontlines of both customer experience and revenue impact.You’ll handle inbound queries from customers (orders, products, issues — the usual chaos of ecommerce) and also take ownership of outbound calls, especially reaching out to customers who’ve pending orders, abandoned their carts and helping them complete their purchase.If you enjoy talking to people, solving problems on the fly, and nudging customers toward decisions without being pushy — you’ll fit right in.What You’ll Do- Handle inbound customer queries across calls, chat, or email - Resolve issues quickly and make customers feel heard (and happy) - Reach out to customers with abandoned carts and help them complete purchases - Understand customer hesitation and convert conversations into sales - Share product knowledge, offers, and recommendations confidently - Capture feedback and spot patterns to improve the overall experience - Work closely with the team to continuously improve how we serve customersWhat We’re Looking For- Strong communication skills (clear, friendly, and persuasive) - Comfortable with both support conversations and sales-driven calls - Quick thinker who can handle objections and find solutions fast - High ownership mindset — you don’t wait to be told what to do - Ability to build rapport with different types of customers - Interest in ecommerce, startups, or customer experience - Previous experience in customer support, telesales, or similar roles is a bonus (not mandatory)Why Join Us?- Real startup exposure — no boring, repetitive scripts - Direct impact on customer experience and revenue - Fast learning, high ownership, and a steep growth curve - Work closely with a small, driven team.Experience with CRM software, Shopify, or ecommerce brands will be an added advantage.We prefer women candidates with 1 to 4 years of relevant experience.

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