Walk-In Drive - Customer Support - 1 to 5 yrs exp - Kolkata

Who We Are HiringWe are on the lookout forCustomer Support expertise(1-5 years experience)who are enthusiastic and have a passion for customer excellence andInternational voice processexposure. If youre looking to grow with a global leader, this is your chance to start strong!Customer Support Interview Location:Kolkata Job Locations:Pune/Bangalore Interview Dates:6 March 2026 Work Mode:Work from Office Shifts:24x7 rotational (Including Night Shifts) Experience:1-5 years Qualification:Full-time Graduates Job Title:Customer Support Executive International Voice Process Work Mode:Work from Office (5 Days)Venue –Plot No. IIIG/2, AA-IIIG, St No.3333, New Town- Action area- III, Kolkata Leather Complex, Beonta II, Dist- South 24 parganas, Kolkata- 7000135 ( Near Hatishala)Job Summary: We are looking for customer-focused individuals with1 to 5 years of international voiceprocessing experienceto join our International Voice Support team. As a Customer Support Executive, you will be the first point of contact for global customers, assisting them with queries, troubleshooting issues, and ensuring a seamless service experience.Key Responsibilities: Handle inbound and outbound calls from international customers. Resolve product or service-related queries and complaints in a timely and professional manner. Provide accurate information and troubleshoot customer concerns effectively. Ensure high levels of customer satisfaction and experience. Document all interactions in the system as per process guidelines. Meet or exceed performance metrics such as call quality, response time, and customer satisfaction scores. Collaborate with internal teams to resolve complex issues.Required Qualifications & Skills: Must be a graduate in any discipline. 1- 5 years of experience in international voice process/customer support preferred. Excellent verbal communication skills in English. Should be comfortable to work in night shifts/rotational shifts. Prior experience in BPO/Call Center environment. Familiarity with CRM tools and ticketing systems. Ability to handle pressure and multitask effectively.What You'll Do: Be the voice of the brand resolve customer queries via calls, chat, and email. Deliver exceptional customer experiences with empathy and efficiency. Own and resolve issues independently with analytical thinking. Respect customer time and ensure every interaction adds value. Thrive in a collaborative, high-energy environment.What We're Looking For: Have experience to handle International Clients - Mandatory Excellent communication skills. Quick problem-solving abilities. Willingness to work in a 24x7 setup. A proactive mindset and strong time management.Come build your career with Infosys BPM.Lets grow, together.

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