Senior TPE [T500-20200]

About Delta Tech Hub: Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers. Responsibilities: Collaborate cross-functionally with business and other IT teams across Delta. Champion development and integration standards, best practices, and their related deliverables Deliver features using Salesforce configuration that can be maintained by the business into the future and are scalable to future use cases Design, configure, and deploy changes to permissions, roles, and other standard Salesforce metadata (objects, Lightning pages, apps, flows) as required Work closely with the Salesforce Process Architect and related IT teams Advisory Developers to ensure designs adhere to Salesforce best practices and are built for scalability. Support business product owners in story development to ensure requirements on technical stories are appropriately detailed in a meaningful way for work to be done Participate in the creation of documentation to ensure that no component or process is a closed system. Optimize and improve existing Salesforce implementations so that every team is achieving the maximum benefit from their investment in Salesforce. Work to continually understand the new features added to Salesforce’s products and aid the business in regression testing as needed to avoid disruption from any Salesforce-side upgrade. Act with urgency and a sense of ownership in the broader scheme of Delta’s success Support off-hours problems when they arise. What you need to succeed (minimum qualifications): Bachelor’s degree in information systems, Computer Science or related field 3 years of enterprise experience developing products A strong desire to maximize native Salesforce functions and to adopt scalability as a core design principle in all projects Experience in Service cloud- Must implementation Understanding of object-based model, governor limits in Salesforce Experience in working with async and sync processes Proficient in advance admin features - Example: flows, Dynamic forms Good understanding and hands on experience - Object oriented programming, advanced use of service cloud and Messaging in App on Web with Einstein bots Works well with individuals at all levels of Salesforce experience Deep familiarity with how to troubleshoot integrations- GTH in the UI and when to lean on developers’ support Understand how to get to the root cause of user issues within Salesforce Robust experience in Service Cloud features in an operationally critical context Embraces diverse people, thinking and styles Consistently makes safety and security, of self and others, the priority Live chat/Msg Experience- Must Flow-Must (Detailed exp, no lightning Flow) Troubleshooting understanding (User support)- Good to have Preferred Qualifications: Exposure to diverse lines of business using Salesforce in different ways Able to clearly articulate the pros and cons of why you would use a particular method to achieve a solution Unafraid to offer suggestions if there may be a more efficient way to do something ID: DELJT13

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