Walk-in Drive For Assistant Manager (Chargeback & Disputes)- 24th Jan

Greeting from Infosys BPM Ltd.,We are hiring candidates for Assistant Manager- Chargeback & Disputes Skill. Please walk-in for interview on 24th January 2026 at Bangalore LocationNote: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application.Please mention Candidate ID on top of the Resume *** Assistant Manager- 6Yr to 8Yrs experience: details: Interview Date: 24th January 2026 Interview Time: 10:00 AM till 12:30 PMInterview Venue: Bangalore, E-City Phase-2, Infosys Limited, No. 40/P-41/P, Building: 68, Gate: 2, Electronic City phase 2, Industrial Area, Konappana Agrahara, Bangalore- 560100. Landmark:In Between Sunik Industries and Tejas Networks.Please find below Job Description for your reference: Job Location: Bangalore Qualification:Any Graduates - Full time Graduates Experience: 6 - 8 Years Notice Period: Immediate Joiners to 30 Days Shift: Flexible to work with any shifts Work From Office is mandatory Job Level: 4A Designation: Assistant ManagerRole Overview: This role ensures the team operates effectively, meeting the defined targets, managing team performance, and upholds risk & compliance guidelines. Maintain alignment with client/organizational objectives.Key Responsibilities: Assign tasks, manage workloads, and ensure SLAs are met. Daily huddles, coaching, One on One, performance feedback. New hire onboarding & cross skilling. Audit readiness & control adherence. Defect RCA and corrective actions. Identify opportunities for process improvement and efficiency. Ensue compliance with company policies, procedures, and quality standards.Knowledge & Skills preferred for the role: Knowledge of Disputes handling. Knowledge of reason codes, Card brands, network rules and guidelines. Familiarity with dispute claims value chain. Experience in dispute chargeback phase and process. Experience in merchant interactions.People Management: Set clear performance expectations and monitor progress. Identify training needs and support career development and succession planning. Address performance issues, disciplinary matters, and grievances in line with company policies. Regular one on one for performance review. Building effective teams and developing direct reports.Business Performance: Maintaining client Service Level Agreement Standards (SLAs) & client satisfaction Drive automation and continuous improvement within the process. Identifies cost saving opportunities. Structured and periodic performance management. Support and engage with other ad-hoc projects and Organization Development tasks, as required.Client Management: Ensure proactive client feedback while aligning priorities to Client SLA deliveries. Actively engaged with Client Relations team for support and expectation management. High priority escalation handling and close loop management.Educational/Professional Qualifications: Bachelors degree in finance, Business Administration, or related field (or equivalent experience). Minimum 2 years of work experience as Team Lead in client operations, financial services, or similar roles. Strong analytical and problem-solving skills. Proficiency in MS Excel and other data analysis tools. Excellent communication and interpersonal skills Ability to work independently and as part of a team in a high-volume environment.Competencies that will be Assessed: Leadership & People Management. Strategic & Business Acumen. Interpersonal & Communication Skills.Documents and things to Carry: Carry a print out your updated resume; Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport). All original education documents need to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree) Candidates to carry mobile charger and ear/headphones to the hiring venue for in-person assessments and evaluationsMandatory to carry: Smartphone with good front camera, charger and Headset for Assessment, Government ID proof Hardcopy.Pointers to note: Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions. Original Government ID card is must for Security ClearanceRegards, Infosys BPM Recruitment team.

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